HELP DESK: LEVEL ONE

HELP DESK: LEVEL ONE is a free educational troubleshooting game from Wired Jackal Studios that puts you behind the desk of a late-1990s corporate IT support department.

Users don't always know how to describe what's wrong.

Your job is to figure it out.

Work through 24 interactive support tickets across four training queues. Read user reports, investigate symptoms, gather evidence, identify likely causes, choose an appropriate resolution—or recognize when the safest professional decision is to escalate.

But fixing the problem isn't enough.

A good technician must verify the result and document the work before closing the ticket.

FEATURES

• 24 handcrafted troubleshooting scenarios

• 4 progressive Level One support queues

• Hardware, software, peripherals, connectivity, and security scenarios

• Evidence-based diagnosis

• Safe resolution and professional escalation decisions

• Verification and ticket documentation

• Performance scoring based on diagnosis, efficiency, safety, verification, and documentation

• Replayable tickets with best-score tracking

• Keyboard and mouse support

• No time limits

• Fully offline

• No accounts

• No advertisements

• No telemetry

• No Internet connection required

LEARN BY TROUBLESHOOTING

HELP DESK: LEVEL ONE is designed to teach troubleshooting as a process rather than a collection of trivia questions.

Players learn to:

• Translate imperfect user reports into observable symptoms

• Investigate before making assumptions

• Eliminate possible causes logically

• Avoid unnecessary or unsafe actions

• Recognize the limits of Level One support

• Escalate appropriately

• Verify that a solution actually worked

• Document completed work accurately

BUILT FOR LEARNING

HELP DESK: LEVEL ONE is suitable for students, classrooms, digital-literacy programs, workforce-development programs, computer-support instruction, libraries, and independent learners interested in foundational IT troubleshooting.

The software is completely free to download and use.

Windows

Offline

Single Player

Developed by Wired Jackal Studios.